Pause Your Subscription
Pause billing for up to 60 days and what to expect while your account is paused.
OneTake supports a 60-day subscription pause. Pausing suspends billing without canceling your subscription — your studio data stays intact and your subscription resumes automatically at the end of the pause window.
The pause and early-resume controls live in the Stripe customer portal, not inside the OneTake app itself. OneTake detects the change automatically when Stripe confirms the transition.
How to pause
Initiate a pause from the Stripe customer portal, accessible from Membership → Plan.
Once you confirm the pause in the portal, Stripe notifies OneTake and your account enters the paused state within one webhook round-trip.
While your account is paused
When your account is paused, a banner appears across the app letting you know:
"Your account is paused."
How your subscription resumes
There are two ways the pause ends:
- Automatic resume — at the end of the 60-day pause window, Stripe resumes the subscription and billing restarts. No action needed.
- Early manual resume — you can end the pause before the window expires from the Stripe customer portal.
Both paths arrive as the same transition in OneTake — a paused → not-paused change synced by the Stripe webhook. The banner clears automatically once OneTake receives the resume signal.
Audit log
Pause and resume transitions are recorded in your studio's audit log. A pause writes a subscription-paused entry; a resume (automatic or manual) writes a subscription-resumed entry.